Policy
Replacement and refund policy
Every product is made to order. There are no returns or refunds for change of mind; damaged, incorrect, or defective items are replaced, and refunded where a replacement is not possible.
No returns or refunds for change of mind
Personalized and non-personalized products alike are produced after you order them, so we do not accept returns, exchanges, or refunds because you changed your mind, ordered the wrong text or colour, or no longer want the item. Please check the live preview and your details carefully before paying. This exclusion is shown before payment and does not limit your statutory rights for defective or misdescribed goods.
What qualifies
- Transit damage: report within 48 hours of the recorded delivery so a courier claim can be raised.
- Incorrect item, or an item that does not match the customization you submitted: report within 7 days of delivery.
- Manufacturing defect that affects the product's use or appearance beyond normal 3D-printing variation: report within 7 days of delivery.
Minor layer texture, small colour variation between batches, and slight differences from the browser preview are characteristics of 3D printing and are not defects.
Your remedy
Approved claims are fulfilled by a replacement of the same item at no cost. If a replacement is not possible, or the item delivered was not as described, we refund the full amount paid for that item, including its share of shipping, to the original payment method within 5 to 7 working days of approval. Where a product is not as described or arrives later than a delivery date we committed to, you may choose a refund instead of a replacement.
How to claim
- Contact us through WhatsApp or email within the window above.
- Include your order number and clear photos of the packaging and the product. A short video showing the problem helps us approve faster, especially for transit damage, but a claim is not refused only because there is no video.
- You receive a ticket number and an acknowledgement within 48 hours. We review the evidence and confirm the outcome, normally within a few working days and always within one month.
Support email and WhatsApp destinations will be published here before ordering opens.
If you are not satisfied
The grievance officer's name, email, and phone number will be published here before ordering opens. Until then, use the support channels on the contact page.
Seller
- Seller
- 3DKraft Test Seller
- GSTIN
- 29ABCDE1234F1ZW
- Registered address
- 12 Workshop Road
Bengaluru, Karnataka 560001
India